Mirror therapy for the 21st century enabled by prism glasses.
SHIL TERMS & CONDITIONS OF SALE
This page tells you the terms and conditions on which we supply to you any product(s).
Please read these terms and conditions carefully before ordering or using any Products ordered form Scottish Health Innovations ltd. You should understand that by using our site and/or ordering any of our Products, you agree to be bound by these terms and conditions.
You should print a copy of these terms for future reference.
Prism Glasses are a medical device for the treatment and rehabilitation of various conditions such as stroke, phantom limb pain and complex regional pain syndrome; this treatment is commonly called mirror therapy.
The prism glasses should be used only in accordance with these instructions or as directed by your doctor or a qualified healthcare professional.
1. TRADE MARKS
1.1 “SHIL” is the UK registered trade marks of Scottish Health Innovations Limited.
2. SERVICE AVAILABILITY
Our product is only intended for use by people resident in the Serviced Countries European Union. We do not accept orders from individuals outside those countries. Some restrictions are placed on the extent to which we accept orders from specific countries. These restrictions can be found on our Serviced Countries page. Please review our Serviced Countries page before ordering Products from us.
3. YOUR STATUS
By placing an order to purchase Products through our site, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are at least 18 years old;
(c) you are resident in the EU and
(d) you are accessing our site from with in the EU
4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
4.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy the Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Products ordered have been dispatched (the Dispatch Confirmation). The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation.
4.2 The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
5. CONSUMER RIGHTS
5.1 If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy set out in Clause 16.
5.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
5.3 Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation. This provision does not affect your statutory rights.
6. AVAILABILITY AND DELIVERY
6.1 Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
7. RISK AND TITLE
7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
8. PRICE AND PAYMENT
8.1 The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.
8.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due.
8.3 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
8.4 We are under no obligation to provide the Products to you at an incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8.5 If products are ordered by credit or debit card this is facilitated by Paypal. By ordering the Products in this way, you will require to agree to the terms and conditions of Paypal http://www.paypal.com/cgi-bin/webscr?cmd=p/gen/terms-outside.
9. OUR REFUNDS POLICY
9.1 When you return a Products to us:
9.1.1 because you have cancelled the Contract between us within the seven-day cooling-off period see Clause 12 we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Products in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us; or
9.1.2 for any other reason (for instance, because have notified us in accordance with Clause 27 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that Products are defective), we will examine the returned Products and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Products. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
9.2 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
10. OUR LIABILITY
10.1 The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
10.2 All conditions, warranties and other terms which might be implied by statute or otherwise.
10.3 We without prejudice to the generality of Clause 17 warrant to you that any Products purchased from us through our site are fit for the specific purposes for which they have been supplied.
10.4 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Products you purchased.
10.5 This Clause does not include or limit in any way our liability:
10.5.1 for death or personal injury caused by our negligence
10.5.2 under section 2(3) of the Consumer Protection Act 1987;
10.5.3 for fraud or fraudulent misrepresentation; or
10.5.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
10.6 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to:
10.6.1 loss of income or revenue;
10.6.2 loss of business;
10.6.3 loss of profits or contracts;
10.6.4 loss of anticipated savings; or
10.6.5 loss of data.
11. IMPORT DUTY
11.1 If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
11.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
12. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
13. INFORMATION ABOUT US
www.prismglasses.co.uk is a site operated by Scottish Health Innovations Limited. We are registered in Scotland under company number SC236303 and with our registered office at 206 St Vincent Street, Glasgow G2 5SG. Our VAT number is 828590496